We are specialists in the field of customer satisfaction research.

 

Willemsen Hospitality supports companies which:

>> wish to improve their bottom line results

>> strive to have more satisfied customers

>> strive to achieve the highest service levels

>> strive to increase sales

 

Mystery Visit. For Who?

 

 

For all hospitality related businesses such as hotels, resorts, cruise lines, restaurants, conference centers, bars and night clubs, amusement parks etc.

 

Our target is to improve quality and service in your company.

Weak points (if any) will clearly surface.

In a clear and detailed report we indicate the positives, areas of improvement, attention points and if requested advice on how to improve.

By means of a checklist we check the following during our visit:

•General appearance of your company (internal and external). This includes maintenance and ambiance

•Employee behavior and grooming

•Service level

•Friendlyness and sales techniques

•Cleanliness, logistics

 

 

The Process.

 

During a meeting we make an inventory of your wishes and targets

 

We prepare the most ideal checklist

 

We select the qualified Mystery Guest(s)

 

The Mystery Visit takes place and within one week you receive the report as agreed.

 

We can provide you with following reports:

 

1- Standard Report

The checklist which you approved will be graded

 

2- Report with clarification

The checklist which you approved will be graded

A comment will be added to every question

 

3- Extensive management report

The checklist which you approved will be graded

In a clear and detailed report we indicate the positives, areas of improvement, attention points and if requested advice on how to improve

 

The Cost.

 

Mystery Visits are labour intensive and the researches are tailor made which makes it impossible to offer standard fees.

 

Following factors influence the cost:

Your specific wishes

Length of the visit

Length of the checklist

Visit with or without purchase in your company

Number of visits per years

Duration of the agreement

 

Would you like to have a price indication for our Mystery Visit program?

Please contact us on: info@willemsenhospitality.com

Or by phone: +234 8147790374